Return policy
Right of withdrawal
You have the right to cancel your order within fourteen (14) days without giving any reason. The withdrawal period will expire fourteen (14) days from the day on which you (or a third party, other than the carrier and indicated by you) acquires physical possession of the last products from your order.
To exercise your right of withdrawal you will need to inform us in writing at the Customer Relations Department by email at: hello@ilerbrand.com
Before the expiry of the withdrawal period, you have the right to withdraw from this contract, without having to justify your decision to withdraw and without incurring any costs other than those provided for in art. 13 paragraph (3) and art. 14 of GEO no. 34/2014, within fourteen (14) days from the day on which you took physical possession of the product. The return costs are borne by you.
We may make a deduction from your refund for any loss in value of any goods delivered, where the loss is the result of your improper handling.
We will refund the value of the product without delay, and no later than:
(i) fourteen (14) days from the date on which we receive back from you any goods delivered; or
(ii) if the goods have not been delivered, fourteen (14) days from the date on which we are informed of your withdrawal.
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees as a result of the refund.
If we have sent the goods to you and you have cancelled the order, we may postpone the refund until we receive the goods back.
If we do not receive back the goods related to the cancelled order, we have the right to collect them from you at a cost.
You will return the goods related to the cancelled order to ILÈR – Bulevardul Agronomiei 7-15, block N1.8, ap1, Sector1, Bucharest, code 014151, without undue delay and, in any case, no later than fourteen (14) days from the date on which you communicate your withdrawal from the contract to us. The deadline is met if you send the goods before the expiry of the fourteen (14) day period.
You are only responsible for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note that you can only exercise your right to cancel your order if you inform us in writing of your cancellation, at any time after your order has been placed, up to fourteen (14) calendar days from the date following receipt of your order, by email or as mentioned above, i.e. before requesting the Return Merchandise Authorization (RMA), by email sent to hello@ilerbrand.com
The supply of goods made to your specifications or clearly personalized is exempt from the right of withdrawal.
Returning products in a few steps:
1. Fill in return form , which you can find in the "Contact" section, ensuring that the product you want to return meets the return conditions below;
2. Select one of the return options from the form: exchange for the same model (you can opt for a size or color change), exchange for a different product, or refund of the amount paid upon purchase;
3. You will send the product you wish to return by courier to ILÈR at the address Bulevardul Agronomiei 7-15, block N1.8, ap1, Sector 1, Bucharest, code 014151
Once the returned product is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you have opted for a refund of the amount paid for the purchase and the product you returned meets the return conditions, ILÈR will refund your money to the account you specified in the return form or to your card, if you paid by card. The money will be transferred to your account or card within a maximum of fourteen (14) days.
If you choose to return the product, the direct costs related to returning the product, including shipping costs, will be borne by you.
What conditions must the products meet:
You can return any product sold by ILÈR within fourteen (14) days from the moment it was delivered to you by the courier or directly by ILÈR, as the case may be.
When you return it, the product must be in the same condition as you received it, unworn, with the seal intact, without stains, tears or other defects. It must be accompanied by the original, intact label, in the original packaging, which contains the item's identification code. Items must be returned unused and with all ILÈR labels still attached. Where provided, tapes and any ILÈR packaging elements, such as authenticity labels, dust bags and leather tags, must be included in the return. If the products we delivered to you were accompanied by any gifts, when you return the products you must also return the gifts.
If you have purchased multiple products of the same type and want to return them all, only one of the products can be unsealed, we can only accept the remaining products if they are sealed.
Returned products that are damaged or dirty or without tags cannot be accepted and may be sent back to the customer and/or the refund may be refused.
Please send email to hello@ilerbrand.com if any of the purchases were delivered without ILÈR labels.
All returned items must have a Return Merchandise Authorization (RMA) number to allow for easy identification and expedited processing. Unidentified returns may be returned to sender.
Colors : We have made every effort to display the colors of our products that appear on ILÈR as accurately as possible. However, as computer and mobile monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Exchanges (if applicable)
We will only exchange products if they are defective, damaged or need to be resized, due to ILÈR's fault.
Late or missing repayments (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then, contact your credit card issuer, it may take some time before the refund is processed.
Next, contact your bank. It often takes some time for the refund to be processed.
If you have done all of this and still have not received your refund, please contact us at hello@ilerbrand.com
Customized products (Made to Measure)
Products made to order, according to the customer's measurements and preferences, are considered personalized products.
For this reason:
• The standard 14-day return does not apply to Made to Measure products.
• In return, we guarantee a correct fit according to the measurements provided.
• For additional or major changes, these may involve an additional cost, established together with the client.
Advance
For Made to Measure products, a 50% deposit is required upon order confirmation. This deposit is non-refundable.
Execution deadline
Customized products are made within 10–21 business days, depending on the complexity of the order.